Shipping Policy
We want to make your shopping experience as simple as possible, so our shipping methods and policies have been designed to get your order to you as quickly and efficiently as possible.
Please make sure you enter your shipping address correctly as once it has been received and your product dispatched we cannot alter the address and you will be charged the standard applicable postage rate for us to resend. Puchi online recommends customers provide a secure delivery address, for example your place of employment.
Please note we aim to ship your goods within 3 working days of receiving your order. If it is going to take longer we will let you know by email. We do not ship on weekends or on public holidays, so orders placed on a Friday afternoon/Sunday will go out the following Monday.
Once your items have been shipped, they become your property and responsibility. If a product arrives damaged , or is misplaced, it is your responsibility to liaise with New Zealand post or the shipping agent responsible. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim. Please do not hesitate to contact us.
SHIPPING TO NEW ZEALAND
* FREE SHIPPING on all NZ orders over $90.00 To qualify for free shipping you must spend $90.00 or more in a single transaction after discounts are applied.
* Orders under $90.00 are charged at a flat rate of NZ $7.50
* Oversize delivery charges will be applied to any heavy or bulkier items and may also apply where a multiple item order causes an oversize carton. After ordering a large item or items in bulk we will contact you to arrange a suitable shipping option.
* For New Zealand, please allow 2-7 working days for delivery on stocked items.
* If you require Express Post options, please contact us for quote via info@puchi.co.nz
SHIPPING TO AUSTRALIA
* FREE SHIPPNG on all Australian orders over $140. To qualify for free shipping you must spend $140 or more in a single transaction after discounts are applied.
* Orders under $140 are charged at a flat rate of NZ $20.00
* Oversize delivery charges will be applied to any bulkier items and may also apply where a multiple item order causes an oversize carton. After ordering a large item or items in bulk we will contact you to arrange a suitable shipping option.
* All orders to Australia are sent via tracked shipping.
* For Australia please allow 5-10 working days for delivery on stocked items.
* If you require Express Post options, please contact us for a quote via info@puchi.co.nz
INTERNATIONAL SHIPPING
Puchi ships to the following countries:
* Belgium
* Canada
* China
* Croatia
* Denmark
* Estonia
* France
* Germany
* Hong Kong
* Hungary
* Ireland
* South Korea
* Lithuania
* Malaysia
* Malta
* Netherlands
* Poland
* Portugal
* Singapore
* Slovenia
* Spain
* Sweden
* UK
* USA
Shipping costs to countries outside New Zealand and Australia vary greatly depending on the shipment destination and the weight of the parcel. Please email us at info@puchi.co.nz for a shipping quote.
For international orders, please allow 7-21 days for delivery on stocked items. Certain destinations may take longer.
For most countries we can provide tracking numbers upon request. But there are certain countries that we are able to receive tracking numbers for.
Please note that Puchi has no control over any customs or import duties that could be levied when package reaches your destination, for which you will be liable for.